FAQs
The Dragon Horde has your safety and care as a top priority...
We want to prevent any issues that may come up as you browse through our collection. That’s why we’ve provided comprehensive answers to some of our most frequently asked questions, which are listed below.
What is your return policy?
Returns are simple!
For Candles: Any candle that is intact and unused can be returned for a full refund within 60 days. Just send us an email with the date and shipping information and we will refund as soon as we receive the product back and have inspected it.
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Massage Bars: Any massage bar that is unused and intact can be returned to us for a full refund within 60 days.Just send us an email with the date and shipping information and we will refund as soon as we receive the product back and have inspected it.
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Leather Goods: Please reach out to us and let us know the issue with the product, as we will make any reasonable repair free of charge. Just ship it to us and we will repair it and ship it back within 14 days.
If you wish to return the item, please let us know why so we can exchange it for something you would prefer as long as it is unused (for sanitary reasons). We will give a full refund within 30 days as long as the product is unused and in good condition
What are your Body Candles made of?
Our candles are a special hypoallergenic blend of paraffin wax, jojoba oil, and body safe mica colourants.
These have all been tested on sensitive volunteer individuals that have had no reactions to any of the ingredients individually or as a blended mix.
What are the Massage Bars Made of?
Our massage bars are made of white beeswax, jojoba oil and refined shea butter
These have all been tested on sensitive volunteer individuals that have had no reaction to any of the ingredients individually or as a blended mix.
What are your Ritual Candles made of?
Our candles are a special blend of pure beeswax, concentrated dyes and coconut oil.
These candles burn off completely for your rituals.
What are your Leather Products made of?
Our leather products are made out of a variety of high quality leather cuts and styles depending on the nature of the product. This ranges from various weights of Veg-Tan leather, to suede, buckskin, pigskin, and more.
Colored using water based dyes and hand sewn to precision finishes.
All leather products are treated with our own wax based blend to make them fluid resistant and to protect them from wear.